TV Licence scam warning: Britons urged to make vital check – ‘keep your data safe’

Martin Lewis addresses TV Licence increase

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There are various circumstances when a person is contacted by TV Licensing, but unfortunately, some forms of communication are more sinister. Unlike the genuine TV Licence messages, fraudsters have been known to purport to be from TV Licensing.

A warning on this topic was issued on Twitter this week via the verified TV Licensing News account.

It was then retweeted by the verified TV Licensing Twitter account.

The tweet read: “If you’re ever unsure about a communication you’ve received from TV Licensing, it’s always best to ask someone – perhaps a friend, family member, or for more help, please visit

“STOP CHECK ASK,” the notice continued, beside a photograph issuing a similar warning.

The Twitter warning signposted guidance on the TV Licensing website about how to help avoid these types of scams.

It also informs readers how they can report the scams.

“We want to help you keep your data safe,” the guide explains.

Addressing email scams in particular, the guide warns people of some of the main things to look out for.

“We include the name and/or part of your postcode in our emails,” TV Licensing explains.

“Many scams simply use your email address or say ‘Dear Customer’.”

Another word of warning is that legitimate emails are sent from either [email protected] or [email protected]

TV Licensing payment card customers who make mobile payments via the TVL Pay app may receive emails from [email protected]

The sender’s name will show as TVL Pay, the website confirms.

Email recipients are urged to check the email address by selecting the sender’s name, or email address, to show the actual email address.

This is because scammers can often hide the true email address they’re using.

A warning sign that a scam may be in play is that the person is told they need to make an urgent payment.

TV Licensing added: “We only email customers about payments if they have missed one.

“You can sign in to your account to check.”

Scam emails also often say the person can get a refund or a cheaper licence.

“We will never do this unless you have contacted us about a refund and we are replying to you,” confirms TV Licensing.

Furthermore, the fraudulent email could show a fake licence number.

“Your licence number is on letters we send you, or search your email inbox for emails from ‘[email protected]’ (or ‘[email protected]’).”

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