Amazon DOWN: Thousands of Brits complain shopping app and website not working
THOUSANDS of Brits are struggling to access online shopping giant Amazon this morning.
Reports on social media suggest the platform is not working for some UK users, with frustrated shoppers unable to login or make purchases.
The issue emerged on Thursday afternoon and has continued into Friday, according to online outage tracker DownDetector.
More than 2,000 people have logged complaints with the site since yesterday.
Data suggests that users in London, Brighton and Bristol are worst hit, with reports of issues also arising as far north as Aberdeen.
Problems with Amazon don't appear to affect residents in other European countries or in the United States, DownDetector shows.
In the UK, it seems only a small number of users are experiencing issues.
We tried to access the Amazon app and website at The Sun HQ in London and they both appeared to be working.
The Sun understands the outage is linked to a problem with Sky broadband, meaning only Sky broadband customers are affected.
Users highlighted Sky Broadband Shield – its built-in firewall – as a possible reason customers cannot connect to Amazon UK, according to ZDNet.
Sky customers are also reporting extremely slow or unresponsive WiFi connections.
If you're a Sky broadband customer, try going into your settings and disabling Shield. You should now have access to Amazon's app and website.
Amazon said it is investigating the issue. The Sun has reached out to Sky for comment.
Frustrated online shoppers took to Twitter to bemoan the outage.
"I can't log on to the amazon app or website," one user tweeted. "All I get is a blank screen."
Another said: "Down for me as well since last night. Android app and your website.
"All other apps and websites working fine so problem is with amazon not our networks."
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